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1. Address and contact
6388 Grafenort/Engelberg OW
+41 79 772 93 88
2. Registration, booking and voucher order
By signing up, reserving or ordering a voucher by email, telephone or booking form, you acknowledge these general terms and conditions as an integral part of the contract between you and the organizer.
3. Terms of payment
Vouchers must be paid within 10 days and are only valid after receipt of payment and can be redeemed for 2 years from order date. Online and short term (phone / email) bookings have to be paid in advance in cash, with Maestro / credit card or due banc transfer at least 3 days before the activity day. Failure to make timely payments entitles the organizer to retain the services, to terminate the contract and to demand cancellation costs pursuant to paragraph 4. Vouchers can not be returned and refunded. A voucher is a securitiy and must be brought to the flight, in the case of loss there is no substitute and no equivalent value.
4. Change of the flight schedule by the customer before the beginning of the activity
The flight schedule must be changed at least 5 days before the booked date.
For short-term changes, cancellation costs will be charged:
- Cancellation or modification of the date up to 24 hours before the booked date: CHF 100.- per passenger.
The remaining amount of a voucher can not be refunded.
- Cancellation or change of the date shorter than 24 hours before the booked date: Full booking amount according to our offer list.
- From 1.5.2020, our payment provider Stripe.com will charge the transaction fees of 2.9% + CHF 0.30 per payment even for refunds. So if you have booked online our experience flight for CHF 200.- and the weather does not allow a flight, Stripe will refund you CHF 193.90.
Delayed appearance or non-appearance shall be considered as cancellation. The full booking amount according to our offer list is due.
If the customer can only participate to a limited extent due to the delay, no refund will be given.
5. Cancellation by the organizer
The organizer can cancel the activity if participants give reasons for this by means of actions and omissions. In this case, the cancellation provisions pursuant to paragraph 4 shall apply. Should the weather and nature conditions, official measures, force majeure, security or other causes considerably complicate, jeopardize or make the activity impossible, the organizer can abort or cancel the activity at any time.
From 1.5.2020, our payment provider Stripe.com will charge the transaction fees of 2.9% + CHF 0.30 per payment even for refunds. So if you have booked online our experience flight for CHF 200.- and the weather does not allow a flight, Stripe will refund you CHF 193.90.
6. Termination of the activity by the customer
Should the participant cancel the activity or leave it early, no refund will be given. Any additional costs will be borne by the participant.
7. Flight time and take-off / landing zone
The duration of the passenger flight depends on the weather conditions. The start and the landing place can be freely selected by the pilot according to wind / weather conditions.
8. Participation requirements, conditions of participation
Good health is a prerequisite for all activities. Participants undertake to inform the organizer about possible health problems. Participants must under no circumstances be under the influence of drugs or alcohol.
Passengers under 16 years of age require the permission of a legal guardian. If there is no legal guardian at the flying location, the permission must be given in writing. The customer undertakes to comply with the conditions of participation and strictly follow the instructions of the organizer, the pilot and the helper. If the conditions of participation are not fulfilled or the instructions are not followed, the organizer can exclude the participant from the activity. In the case of exclusion before the start of the activity, the cancellation provisions according to paragraph 4 apply, after the beginning of the activity there is no refund.
Paragliding is an adventure sport. Possible accidents such as stumbling during the run for which the pilot can not be blamed are covered by conventional accident insurance or travel insurance supplements, which are generally recommended for travelers and compulsory for Swiss workers. If you are not covered by such an accident insurance, we can offer additional insurance for CHF 20.- per flight. It is the duty of the passenger to make the pilot aware of the situation before the flight. The liability insurance of our pilots covers CHF 5 million.
10.1 Failure of service, reduced service
In the context of these general provisions, the organizer will compensate you for the loss of agreed but not provided or poorly performed services, provided that an equivalent substitute service could not be provided on the spot and there is a fault on the part of the organizer.
10.2 Exclusion of liability
If the organizer submits the execution to a third party, he is not liable for his actions and omissions. In particular, the organizer is not liable for damages resulting from acts or omissions of the pilot which are not connected with the contractually agreed performance. The organizer is not liable for damages resulting from acts of third parties, other participants, the participant (in particular point 8), force majeure, natural events, official orders, etc. or due to delayed return. If a participant does not comply with the instructions of the organizer or pilot, etc., no liability whatsoever shall be on the part of the organizer.
10.3 Special conditions of liability
The carriage of our tandem flights is NOT subject to the liability provisions of the Ordinance on Air Transport dated 17.08.2005. The liability of the pilot or contracting party to the passenger is limited to CHF 5 million.
Liability for outsourcing is governed by the relevant provisions of the law. If these general terms and conditions of contract stipulate more stringent liability requirements, liability limitations or disclaimer, these shall be applied
11. Applicable law and jurisdiction
Swiss law is applicable. As the exclusive court of jurisdiction the parties agree Obwalden (OW)
12. Legal information about the website
All information, documents or other information on the websites of freeminds.ch, paragliding-engelberg.ch, paragliding-brunni.ch and paragliding-titlis.ch are subject to the following provisions. Please read this carefully. By using and / or retrieving information and documents from the websites listed above, you expressly agree to the following terms:
12.1 No offer / guarantee exclusion
The purpose of the websites is to provide information about our services. They are not an offer in the legal sense. The websites have been developed to the best of our knowledge but no guarantee is given that the information, documents or other information provided is error-free and complete.
12.2 Limitations of liability
The operator of the above mentioned websites is in no case liable for any direct or indirect damages and consequential damages resulting from the use of information and material from the web pages or through the access via links to other websites. We do not warrant that any information, documents or other information accessible through any of its websites is free from viruses or other harmful components.
12.3 Links to other websites (links)
It is possible to get links to other sites on our website, which will not be maintained by us. Such external Internet addresses contain information that is created, published, maintained or otherwise made available by organizations and natural or legal persons who are legally independent of us. We are not responsible for the content of these pages, nor do we approve, endorse or confirm any information contained on external sites or in linked sites.
All personal data are processed according to the applicable data protection regulations. However, we can not assume responsibility and / or liability for data protection. If we receive data from you via the Internet, these are not passed on to third parties and are only used for the desired purposes.